Accessibility Training for Hospitality Professionals—Create Inclusive Guest Experiences, Boost Business & Revenue
At Mosaic Access Consulting, we believe every guest deserves to feel welcome, valued, and included. We specialize in helping the hospitality and tourism industry embrace accessibility and Universal Design, ensuring your spaces and services meet the needs of diverse travellers while elevating their experiences.
As certified RHFAC Professionals with a robust travel, tourism, and interior design background, we are passionate about creating meaningful connections. We empower businesses to transform their customer experience, align with Corporate Social Responsibility, and attract a wider audience.
Is This Course for You?
If you’re a hotel or tourism professional looking to:
✔ Improve guest experiences through accessibility
✔ Attract and retain more customers
✔ Ensure compliance with accessibility laws
✔ Train your staff to confidently assist all guests
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Then you’re in the right place!
Our courses cover:
✔ The business case for accessibility (moral, legal, and financial benefits)
✔ Universal Design principles for hotels & tourism
✔ Practical steps to improve accessibility in your business
✔ Staff training to provide exceptional service to all guests
✔ Marketing strategies to promote your accessibility efforts
What You’ll Learn
Practical, Actionable Training – No Fluff!
Why Accessibility is a Game-Changer for Hospitality
Legal and Regulatory Compliance
Avoid costly fines and legal issues by meeting accessibility requirements
Inclusivity and Equal Opportunity
Create an inclusive environments everyone can experience the same comfort and convenience,.
Positive Reputation and Brand Image
Inclusive spaces mean better reviews, repeat customers, and higher revenue.
Expanded Customer Base and revenue
Disabled travelers spend over $58 billion annually in the U.S. alone. Make your business their first choice.
Ready to Make Your Business More Accessible?
Join the waitlist and get early access, special bonuses, and insider tips before we launch
About
Laura Ballantyne - Owner
With a degree in Travel and Tourism and over 10 years of experience working in chain and boutique hotels, I’ve seen firsthand how accessibility can transform customer experiences. I also hold a degree in Interior Design, which allows me to integrate Universal Design principles into practical solutions for businesses across industries.
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Over 17 years ago, I was diagnosed with Multiple Sclerosis, which led to my use of a wheelchair and service dog. This personal journey has given me a unique perspective on accessibility—not just as a consultant, but as someone who experiences its challenges and opportunities daily.
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As a certified RHFAC Professional, I specialize in helping the hospitality and tourism industries, understand the connection between accessibility, customer experience, and corporate social responsibility.
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My goal is to empower organizations to embrace inclusivity—not just because it’s the right thing to do, but because it drives meaningful, sustainable business growth.
About
Robin Whyte Grist
Robin was born and raised on the Saanich Peninsula, Vancouver Island. Outgoing by nature, Robin loves exploring Victoria’s vibrant culinary scene, wineries, theatre, concerts, and natural beauty.
Living with MS and using a mobility scooter, Robin understands the importance of accessibility. This passion led to Girl About Town: Accessible Victoria (www.girlabouttown.ca), a website reviewing local restaurants and attractions for accessibility, helping others navigate the city with confidence.
A certified Accessibility Consultant through the Rick Hansen Foundation, Robin is a dedicated disability advocate, passionate about creating universally designed spaces.
Now joining Mosaic Access Consulting, Robin looks forward to delivering workshops and courses, including Foundations of Inclusion and Accessibility in the Tourism and Hospitality Industries.
