Lost Revenue, Missed Bookings—Is Your Hotel Turning Guests Away Without Realizing It?
Guests with disabilities, older travelers, and families with strollers are choosing competitors who offer a more seamless experience.
You meet the legal requirements, but are you truly welcoming everyone?
Small accessibility gaps can lead to lost bookings and negative reviews—but they don’t have to. With the right strategies, you can create an inclusive, guest-centered experience that boosts satisfaction, loyalty, and your bottom line.
Have you ever felt like you’re losing revenue without knowing why?
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This course will show you how—without complicated renovations or massive budgets.
HAVE YOU BEEN TRYING
TO
Increase Revenue
BUT DO NOT KNOW
How?
CAN YOU RELATE?
We don’t have the budget for this
Accessibility isn’t a cost—it’s an investment that brings more guests, higher loyalty, and increased revenue
We don’t know where to start
This course gives you a simple, step-by-step plan to make your hotel more accessible—no guesswork, just actionable solutions.
We already meet legal requirements
Legal compliance is the bare minimum—true accessibility creates exceptional guest experiences that drive loyalty and revenue.
Increase Revenue
What if there was a way?
To make your hotel more accessible without expensive renovations or overwhelming changes?
​
Imagine a simple, step-by-step approach that helps you attract more guests, increase revenue, and create a welcoming experience for everyone.
Accessibility isn’t just about compliance—it’s about delivering exceptional service that keeps guests coming back.
​-. Laura Ballantyne, Mosaic Access Consulting
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Introducing
Accessibility Essentials for Hospitality Professionals
Accessibility Essentials for Hospitality Professionals equips participants with the knowledge and skills to create inclusive and welcoming environments for all guests. This course emphasizes Universal Design principles, accessible service delivery, and the business case for accessibility, helping hospitality professionals attract diverse clientele and enhance guest satisfaction.
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What You’ll Learn in This Course
This isn’t just about compliance—it’s about creating exceptional guest experiences that drive revenue and loyalty. In this course, you’ll learn how to:
1
Increase Revenue by Attracting More Guests – Discover how accessibility impacts bookings, guest satisfaction, and repeat stays.
2
Identify key accessibility features required for physical spaces, digital platforms, and service practices and understand the RHFAC Certification process.
3
Make Simple, High-Impact Accessibility Improvements – Learn practical, cost-effective changes that enhance guest experiences without major renovations.
4
Train Your Staff for Inclusive Customer Service – Equip your team with the skills to confidently serve all guests and avoid common accessibility mistakes.
5
Create a Step-by-Step Accessibility Action Plan – Walk away with a clear strategy to improve accessibility immediately—no guesswork, just results.
Ready to Transform Your Business?
Let’s work together to create inclusive, memorable experiences for every guest.
Is this course for you?
No
If you believe meeting legal requirements is enough and guest experience doesn’t matter.
If you’re looking for a technical or compliance-only training instead of a guest-centered approach.
If you’re not interested in increasing revenue by making your hotel more accessible.
Yes
If you want to attract more guests, increase bookings, and boost guest loyalty.
If you’re looking for simple, cost-effective ways to improve accessibility without major renovations.
If you want to train your staff to provide exceptional, inclusive customer service.
LIMITED TIME OFFER
SAVE 55% WHEN YOU SIGN UP AT LAUNCH!
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What's Inside
Course Modules
1. Introduction to Accessibility in Hospitality
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Why accessibility matters: moral, legal, and financial perspectives
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Overview of accessibility laws and guidelines
2. Understanding Diverse Needs
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Common accessibility challenges for guests with disabilities
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Practical tips for creating inclusive environments
3. The Business Case for Accessibility
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How accessibility drives guest loyalty and boosts revenue
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Real-life examples of businesses benefiting from inclusion
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4. Universal Design in Hospitality Spaces
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The seven principles of Universal Design
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Case studies of accessible hotels, restaurants, and event venues
5. Accessible Customer Service
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Effective communication with guests with disabilities
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Addressing challenges and ensuring positive experiences
6. Action Plan for Accessibility
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Conducting an accessibility audit
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Implementing low-cost, high-impact changes
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Developing an ongoing accessibility strategy
Course Features
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Interactive Learning: Videos, quizzes, and scenario-based exercises
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Real-World Examples: Case studies from the hospitality industry
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Templates & Tools: Accessibility checklists, service training guides, and audit templates
Register Early & Get These Exclusive Bonuses!
Sign up now and unlock valuable bonuses designed to help you take action faster and get even better results!
BONUS #1: Exclusive 1hr Consultation Call
Get direct access to me in a one-time consultation call, where you can ask your biggest accessibility questions and get personalized guidance. This is your chance to gain insights tailored to your hotel’s needs!
BONUS #2: Staff Training Guide – Inclusive Customer Service Best Practices
Equip your team with a ready-to-use training guide on serving guests with disabilities confidently and respectfully. Empower your staff to create exceptional guest experiences that keep customers coming back.
BONUS #3: VIP Discount on Future Courses or Services
As a special thank you for joining early, you’ll receive an exclusive discount on a future course or in-person workshop service, which will help you continue your accessibility journey at a lower cost!
Join the waitlist today and save 55% when you register at launch!
These bonuses are ONLY available to early registrants!
Don’t miss your chance to gain these extra resources and start seeing results faster.